Privacy & data protection
Privacy notice
This notice explains how Christodoulos Ltd collects and uses personal information when you use Care Home Cost Claims, contact us or instruct us. Christodoulos Ltd is the data controller for this website and for legal services provided through the firm.
Who we are
Care Home Cost Claims is operated by Christodoulos Ltd, which also trades as Theodorous. Christodoulos Ltd is authorised and regulated by the Solicitors Regulation Authority (SRA 809508), company number 12589800, and is registered with the Information Commissioner's Office under registration number ZB314383. Our registered office is The Barbon Buildings, 14 Red Lion Square, London WC1R 4QH.
Information we may collect
Depending on how you use the website or our services, we may collect your name, contact details, information you submit through the eligibility checker or enquiry form, information about the person receiving care, health and care information, financial and payment information, identification and verification information, correspondence, documents and records provided to us, and technical information about use of the website.
Why we use personal information
We use information to respond to enquiries, assess whether we may be able to assist, provide legal services, communicate with clients and prospective clients, comply with professional and legal obligations, prevent fraud and protect the firm and its clients, operate and secure the website, keep appropriate business records, and improve our services.
Our lawful bases
The lawful basis depends on the circumstances. It may include taking steps at your request before entering into a contract, performing a contract, complying with legal obligations, and our legitimate interests in operating and protecting a regulated legal practice. Where special-category information such as health information is processed, we rely on an additional lawful condition permitted by UK data-protection law, including where processing is necessary for the establishment, exercise or defence of legal claims or otherwise permitted for legal services.
Who we may share information with
Where necessary and lawful, information may be shared with people involved in your matter, NHS bodies and other public authorities, medical and care professionals, experts, counsel, courts and tribunals, professional advisers, regulators, insurers, identity or compliance providers, IT and secure hosting providers, and other suppliers acting for us. We do not sell personal information.
How long we keep information
We keep information only for as long as reasonably necessary for the purpose for which it was collected and to meet professional, regulatory, insurance, tax and legal requirements. Retention periods vary according to the nature of the enquiry or matter.
Your rights
Subject to the law and any applicable exemptions, you may have rights to access your personal information, ask for inaccurate information to be corrected, request erasure or restriction, object to certain processing, and request transfer of information in some circumstances. You also have the right to complain to the Information Commissioner's Office.
Security
We use proportionate technical and organisational measures intended to protect personal information. No internet transmission can be guaranteed completely secure, so please do not send information through the website that is unnecessary for an initial enquiry.
Contact us about privacy
For privacy questions or to exercise your rights, email info@theodorous.com or write to Christodoulos Ltd at the registered office above. You can also contact the Information Commissioner's Office at ico.org.uk.
Last reviewed: 15 September 2026.