Other legal services?Visit Theodorous →

SRA-regulated solicitors · NHS Continuing Healthcare

Can you reclaim care home fees from the NHS?

Yes — in some cases. If your relative is eligible for NHS Continuing Healthcare because they have a primary health need, the NHS can fund the assessed package of care, including care-home accommodation. Eligibility is based on care needs, not savings or property.

✓ Solicitor-led✓ SRA-regulated✓ England · separate guidance for Wales
£67,496typical annual residential care cost
The question is whether the NHS should be paying instead.

60-second eligibility check

Could there be an NHS Continuing Healthcare (CHC) claim?

Answer four quick questions. This is not a legal or clinical decision; it tells us whether the case is worth a closer specialist review.

Question 1 of 4

Where is, or was, the care provided?

Which best describes the situation?

How complex are the care needs?

Choose the closest fit. You do not need to know the medical terminology.

What has the NHS done so far?

This is worth a specialist review.

Your answers raise issues that justify a closer look at NHS Continuing Healthcare eligibility or a past decision. We cannot promise an outcome from four questions, but there is enough here to review it properly.

Request my free review →

Your answers will be attached to the enquiry so you do not have to repeat everything.

✓ England · separate guidance for Wales✓ No obligation✓ SRA-regulated solicitor✓ No medical records needed to start

In Wales? Read the Wales-specific CHC guide →

Free eligibility check · No obligation

Request a free callback and initial review

Leave your details and a member of the solicitor-led team can contact you for a free, confidential initial review. We will ask about the care needs, what has been paid and whether NHS Continuing Healthcare was assessed. No medical records are needed to start, and there is no obligation to proceed.

No obligation. Your enquiry is handled by Theodorous, an SRA-authorised and regulated law firm (SRA 809508). We use your details only to respond to your enquiry.

Read our Privacy Notice →

Thank you — your enquiry has been received. Our solicitor-led team will review the information and contact you using the details provided.

Oops! Something went wrong while submitting the form.
SRA regulatedAuthorised and regulated by the Solicitors Regulation Authority
Not means-testedSavings, income and the family home don't count towards it
Free eligibility checkNo cost, and no obligation to proceed

National media coverage · 8 September 2026

BBC Morning Live examined care home fee claims

BBC Morning Live examined when families may have paid care fees that should have been NHS-funded. Independent editorial coverage of the subject; not an endorsement of this firm.

See the BBC coverage →

Care home cost claims · quick answer

What are care home cost claims?

Care home cost claims usually concern care fees paid privately that may have been the NHS’s responsibility under NHS Continuing Healthcare (CHC). In England, CHC is an ongoing package of care arranged and funded solely by the NHS for adults assessed as having a primary health need. Where the assessed package is delivered in a care home, it can include accommodation as well as health and personal care.

Past fees

A previously unassessed period of care (PUPoC) can be reviewed where there is evidence the person should have been considered for CHC but was not. Current Department of Health and Social Care guidance addresses PUPoC requests for periods from 1 April 2012.

Already assessed?

If an eligibility decision was already made for the period, the issue is normally a review or appeal of that decision rather than treating the same period as previously unassessed.

Not means-tested

CHC eligibility is based on assessed health need, not savings, income or property. The key test is whether the person has a primary health need.

What is assessed

The National Framework looks at the totality of needs, including their nature, intensity, complexity and unpredictability. No diagnosis automatically qualifies a person for CHC.

Reviewed by Paris Theodorou, Solicitor & Principal at Theodorous. SRA 809508. Updated 17 September 2026.

Solicitor-led review

Paris Theodorou — Solicitor & Principal

✓ SRA regulated · 809508

Solicitor since 2012. Principal at Theodorous and named professional reviewer of our NHS Continuing Healthcare guidance. Your review is solicitor-led from the outset.

About Paris Theodorou →Verify Paris on the SRA register →

Questions families ask first

Common questions about NHS Continuing Healthcare and care home fees

Short answers to the questions families most often ask before they know the NHS Continuing Healthcare terminology.

Can the NHS pay care home fees?

Yes, in some cases. If a person is eligible for NHS Continuing Healthcare because their main need is a health need, the NHS can arrange and fund the assessed care package, including care-home accommodation. Eligibility is based on needs, not wealth.

See who qualifies for NHS Continuing Healthcare →
Who qualifies for NHS Continuing Healthcare?

There is no diagnosis that qualifies automatically. The decision is whether the person has a primary health need, considering the nature, intensity, complexity and unpredictability of their needs and the evidence across the care domains.

Understand the Decision Support Tool and 12 care domains →
Does dementia qualify for NHS Continuing Healthcare?

Dementia can be part of a successful CHC case, but the diagnosis alone is not enough. Cognition, behaviour, mobility, continence, nutrition, medication, risks and how needs interact can all matter.

Read the dementia and CHC guide →
Can I reclaim care home fees already paid?

Potentially. Where care should have been NHS-funded, a retrospective NHS Continuing Healthcare claim may allow past care fees to be recovered. The evidence, dates and previous NHS decisions all matter.

Read about reclaiming care home fees →
What if NHS Continuing Healthcare was refused?

A refusal can be challenged. The route may involve local resolution and, where appropriate, an Independent Review Panel. A useful starting point is comparing the written scoring and reasons with the care records and the needs seen day to day.

Read the CHC appeal guide →
Do I have to sell my house to pay for care?

NHS Continuing Healthcare is not means-tested, so savings, income and property do not determine CHC eligibility. If a person is not eligible for CHC, different local-authority and care-funding rules may apply and those can involve financial assessment.

Check the difference between health funding and means-tested care →

Independent client feedback

What clients say about the firm behind Care Home Cost Claims

Care Home Cost Claims is operated by Theodorous, an SRA-regulated law firm. These are genuine Google reviews of the firm’s legal work. They are shown as firm-level trust evidence and are not presented as NHS Continuing Healthcare case results.

★★★★★

“Great service very professional”

Ahmed Aden

Google review

★★★★★

“I have found Theodorou’s to be efficient, professional, and very helpful throughout the process. They guided me through every stage, clearly explaining…”

R Hannan

Google review

★★★★★

“We used Theodorous for legal work and Paris provided us with exceptional expert knowledge and we would highly recommend his services!”

Art From A&K

Google review

★★★★★

“Excellent service and knowledgeable always makes contact and offers good knowledgeable advice”

Glyn Mason

Google review

★★★★★

“Very good and excellent service”

Savvas Paphitis

Google review

★★★★★

“Absolutely AMAZING law firm, the service wisdom and dedication they provided for me was outstanding…”

Daniel ap Brown

Google review

Review provenance. The reviews above were published on Google for Theodorous and relate to the firm’s legal services generally. Care Home Cost Claims is a specialist service of the same SRA-regulated firm (SRA 809508). Some quotations are shortened only where the Google display itself truncates the text. No outcome is guaranteed.

Read the Google reviews →

Useful tool

Work out what the care has actually cost

Use our care-home fees calculator with the real weekly fee from the invoice. It estimates spend only; it does not tell you whether the NHS was responsible for that care.

Open the care-home fees calculator →

Original research · NHS England Q1 2026/27

CHC referrals over 28 days more than doubled year on year

Our analysis of the latest NHS England data found 2,229 incomplete standard NHS Continuing Healthcare referrals were over 28 days at the end of June 2026, compared with 1,076 a year earlier — an increase of about 107%.

The figures describe referral timing, not individual eligibility, fault or the reason for delay.

Read the data analysis →

The numbers

Why this is happening to so many families

Three things have moved at once, and together they explain why so many people are paying for care the NHS may have been responsible for.

£67,496

The average annual cost of residential care for a self-funder. Nursing care averages £79,820 a year. London and South East England are above the UK average; actual fees vary by home, location and individual needs.

10%

How much self-funder fees rose in a single year, December 2024 to December 2025, as homes absorbed National Insurance and wage increases.

£23,250

England’s upper capital limit for means-tested local-authority social care in 2026/27. It does not determine NHS Continuing Healthcare eligibility, which is not means-tested.

Sources: carehome.co.uk 2026 care-home fees guide — UK self-funder averages of £1,298/week residential (£67,496/year) and £1,535/week nursing (£79,820/year), based on fee data dated 9 September 2025; Caring Britain 2026 — self-funded care-home fees rose around 10% on average between December 2024 and December 2025; DHSC 2026/27 charging circular — England’s upper capital limit remains £23,250. Market averages are indicative; individual fees vary.

What the NHS data can — and cannot — tell us

NHS England publishes quarterly activity data on Continuing Healthcare and NHS-funded Nursing Care, including eligibility and assessment measures. Those figures are useful for understanding the system, but national aggregates do not tell you whether an individual person qualifies. Eligibility still turns on that person’s assessed needs and the primary health need test.

See our 2026 evidence briefing for current NHS/DHSC figures, source dates and methodology.

Families are often introduced to care-home invoices and council means-testing before anyone explains NHS Continuing Healthcare. That is why it is worth asking, early, whether a CHC assessment should take place and whether health needs rather than finances should determine who funds the care.

The legal test

What is a “primary health need”?

NHS Continuing Healthcare is a fully funded package of care for adults whose main need is a health need, rather than a social care need. Unlike council-funded care it is not means-tested — savings, property and pension do not come into it. What matters is the nature, intensity, complexity and unpredictability of the person's care needs.

It is a legal test, not a diagnosis. No condition qualifies automatically. Someone with a modest-sounding diagnosis can qualify; someone with a serious-sounding one may not. Many families are never properly assessed, or are assessed and turned down incorrectly.

16.65%

of applicants assessed for standard NHS Continuing Healthcare were found eligible in January–March 2026, compared with 31.25% in April–June 2017.

Source: NHS England Continuing Healthcare statistics, analysed by The King's Fund.

Worth a second look

Signs the assessment may have gone wrong

None of these on its own proves an incorrect decision. Any of them is a reason to have the paperwork checked properly.

01

Nobody explained Continuing Healthcare at all

If a relative moved into a care home and no one mentioned CHC, or a Checklist was never completed, the process may simply never have started.

02

Needs were recorded as “managed” or “stable”

The framework requires assessors to look properly at needs that are controlled only because care is being provided. A need can remain relevant to CHC even when skilled care or monitoring is successfully managing it. This is a common source of dispute in CHC assessments.

03

The assessment was done by one person

A full assessment needs a multidisciplinary team of at least two professionals from different backgrounds. One nurse assessor working alone is a procedural problem.

04

You weren't invited, or weren't really heard

The person and their representative should be invited to take part. Families see the difficult nights that a visiting professional does not, and that evidence should be in the record.

05

The ICB overruled the team without explaining why

The multidisciplinary team recommends; the Integrated Care Board decides. Where the Board departs from the recommendation it should give clear reasons.

06

A rapid deterioration wasn't fast-tracked

Where someone is deteriorating quickly and may be entering a terminal phase, a Fast Track Pathway Tool should put funding in place urgently. Fees paid during a delay are worth reviewing.

What we actually do

How a CHC case is built

An assessment scores twelve care domains, each on a scale. Eligibility turns on the pattern across those scores. Our work is to test, against the records and the National Framework, whether the scoring accurately reflects what is really happening.

Domain
What the assessment recorded
What the records and family actually showed
Continence
RecordedModerate — “managed with a continence programme”
ActuallyDoubly incontinent, two staff for every change, night-time changes three times, recurrent infections and skin breakdown. This may support a higher level depending on the evidence.
Behaviour
RecordedLow — “settled since medication”
ActuallyThe apparent stability depends on intervention. Well-managed needs still have to be considered in the assessment.
Cognition
RecordedModerate — “some disorientation”
ActuallyNo awareness of danger, attempted to leave at night and constant supervision. The full factual picture may support a different score.

Why the detail matters

National guidance indicates that one “priority” rating, or two or more “severe” ratings across different domains, would usually point towards eligibility. The precise evidence behind each domain therefore matters, but the final decision remains a professional judgement on the overall pattern of needs.

What that involves

Obtaining the care records and assessment paperwork, comparing them against what the family witnesses daily, and building an evidenced submission for each domain where the recorded score may not reflect the underlying need. That evidence can then be put to the Integrated Care Board and, where appropriate, an Independent Review Panel.

The examples above illustrate the kind of discrepancy we look for; they are not accounts of a particular client matter. Every assessment is different, outcomes depend on the individual evidence, and no result can be guaranteed.

Who we help

The situations families come to us with

If one of these sounds like your family, it may be worth checking the position before more care fees are paid or an appeal deadline passes.

Paying privately, never assessed

A relative is self-funding a care home place and Continuing Healthcare was never mentioned or assessed. We can help identify whether a CHC assessment should now be requested.

Assessed and refused

A full assessment happened, the answer was no, and the decision letter may not fully explain the reasoning. The decision, scoring and supporting evidence can be reviewed.

Funding granted, then removed

CHC was in place and has been withdrawn at review. We can examine the review evidence, what changed and whether the reasons properly address the person’s current needs.

Heading to a review panel

Local resolution has not resolved the dispute and the case is proceeding to an Independent Review Panel. We can help organise the evidence and submissions for that stage.

On FNC, never considered for CHC

A relative receives NHS-funded Nursing Care but may not have been properly considered for full Continuing Healthcare. CHC eligibility should be considered before FNC is treated as the final position.

The person has since died

Fees were paid and the relative has passed away. Depending on the history, the estate may still be able to pursue a retrospective CHC issue.

Our process

From first review to the next CHC decision

A clear four-stage process, with the scope of our work and the next step explained at each point.

01

Free initial check

We look at the care needs, the current funding position and any decision already made, and tell you whether a fuller review appears worthwhile.

02

Full case review

Where instructed, we examine the available care records, needs assessments and NHS decision-making and identify the issues that require further evidence or challenge.

03

Representation

We prepare the agreed correspondence and submissions for the relevant stage, which may include local resolution or Independent Review Panel preparation.

04

Decision and next steps

When the NHS issues its decision, we explain what it means, any funding or refund consequences, and whether any further review route remains available.

What families search for about NHS Continuing Healthcare

Start with the question closest to your situation. Each guide explains the NHS Continuing Healthcare rules, evidence and next steps in plain English.